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Mallory was the sweetest and helped me get everything I needed handled with so much ease! They did an amazing job and I couldn’t be happier!!!
Thank you for your feedback, Grace! We appreciate your kind words about Mallory. It's always our aim to provide exceptional service and make your experience as seamless as possible. We're thrilled to hear that you're satisfied with the job we did. If you need anything else, just let us know!
Jack, Mallory and team are phenomenal! My car broke down while I was out of town and Frisco Automotive prioritized me to ensure I could back on the road. I'm very grateful!
Thank you for your kind words, Tony! We are thrilled to hear about your positive experience at Frisco Automotive. Our team takes pride in providing exceptional service and getting our customers back on the road. We'll be sure to share your feedback with Jack, Mallory, and the rest of the team. We appreciate your business and look forward to serving you again in the future!
Great service and so welcoming! Amazing experience!
Thank you for the kind words, Ava! We're thrilled to know that you had an amazing experience with us!
I visited the shop today to have them do something that was actually very minor. I had to have a new tire put on an existing rim with an unusable punctured tire that failed after several tries using plugs and glue. The puncture was on the cusp so by law it couldn't be patched. The staff and mechanic were friendly and professional. I asked them to just put the new tire on and balance. I would take off the spare and and put it on vehicle at home to save a few bucks. All done , sir , as the girl hands me , the invoice..... Balance Due zero. Thank you Frisco Automotive.You made my day. Craig
Thank you Craig for taking the time to share your 5-star experience. We're glad you found our team friendly and professional. We strive to provide excellent service, regardless of the size of the job. We appreciate your feedback and look forward to seeing you again at Frisco Automotive!
Fast and friendly service. I brought my car in right before closing time and they still helped me. They had my car fixed and out the door by the following afternoon. Will definitely use them again.
Thank you for the 5-star review, Matthew! We're thrilled to hear about your positive experience with us. Customer satisfaction is our top priority, and we're glad we could provide you with fast and friendly service. We look forward to serving you again in the future!
Been coming here for years and wouldn’t go anywhere else. Honest and fair estimate for solid work!
Thank you so much Karren for your kind words! We truly value your loyalty and trust in our services. It's always a pleasure serving you and we look forward to seeing you again soon!
Car repairs can be stressful but Mallory and the team at Frisco Automotive helped it not be. By explaining the process, repairs needed and upfront with cost it was a great overall experience. I was referred by family and now this will be the only place that I use moving forward.
Thank you for choosing Frisco Automotive, Chrissy! We're ecstatic to hear about your fantastic experience with Mallory and our team. Delivering transparent and efficient service is our top priority. We're delighted you'll be joining our family of satisfied customers! If there's anything else we can do for you, feel free to reach out.
This is for sure the best automotive shop in North Texas. They offer impeccable service and quality, are super friendly, and make every customer feel right among friends. I was their customer for 10 years. I will miss their service and the entire team and remember them with great pleasure. Wishing them all the best!
Thank you Donna for your kind words! We will miss you too, but are delighted to have been your chosen repair shop for the past decade! We're here whenever you need us. Best wishes as well!
Should’ve just taken my car to the dealership to have it repaired correctly the first time.
Mike, we're disappointed to read your review. We take feedback seriously and carefully reviewed our records. The service you're referring to was performed in 2024, and we found no indication that you contacted us afterward to let us know there was still a concern or to give us the opportunity to inspect the vehicle. If there had been an issue, we would have wanted the chance to make it right. Because this review was posted well after the repair was completed, and without any follow-up communication, we're unable to understand or verify the concern you've described. We stand behind our work and believe every customer deserves a fair and honest resolution when we're given the opportunity to evaluate the issue. If you'd like to discuss your experience, please contact me directly at 972-335-9823 I'd be happy to review everything with you. — Jack, Service Manager
Thank you for the five-star rating, Jason! We're thrilled to see that you had a great experience with us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!
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